Phone & Text
An AI receptionist that answers your phone, and never misses a client.
The same assistant that answers on your website picks up your firm's phone: day and night, in English and Spanish. It qualifies the caller, books the consultation, transfers when a person should take over, and texts back the callers you miss.
Phone & Text is an add-on to the Growth or Pro plan, one invoice, cancel anytime.
Live in one sitting, no IT, no phone company.
The whole setup is three plain-language steps in your dashboard.
1. Get your phone number
Pick the area code your clients know and claim a local number in minutes. Keep your existing firm number, just forward it.
2. Meet your receptionist
Greeting, voice, languages, transfer rules, everything prefilled from your firm’s setup. Try a test call right in your browser before going live.
3. Turn on texting
Two-way texting from your own number needs a one-time carrier approval (usually 2–3 weeks). Once it clears, missed callers get a text back automatically.
Not an answering service. Your firm's front desk.
Answering services read scripts. Your receptionist knows your practice areas, your hours, your fees page, because it learned your firm the same way your website assistant did.
Answers every call, 24/7
After-hours, lunch rush, court days, every caller reaches a professional receptionist that knows your firm.
One brain across web, phone, and text
It’s the same assistant that answers on your website, trained on your pages and documents, not a generic answering service.
Texts back callers you miss
A caller who hits voicemail gets an immediate text so the conversation continues instead of going to the next firm on the list.
Books the consultation on the call
Connected to your calendar, it offers real times and books the consult before the caller hangs up.
English and Spanish included
The receptionist greets bilingually and follows the caller’s language, intake questions included. No extra tier.
Transfers to a person when it matters
Your rules: always, only when the caller asks, or during business hours. Every call becomes a structured intake summary either way.
Add-on pricing
Real minutes, honest pricing, under half the cost of an answering service.
Requires the Growth or Pro plan. Billed with your existing subscription, one invoice, prorated from today, cancel anytime.
Reception
$99/mo
- 60 call minutes / month
- 100 texts / month
- Your own local number
- English + Spanish included
- Missed-call text-back
Intake
$199/mo
- 150 call minutes / month
- 300 texts / month
- Your own local number
- English + Spanish included
- Missed-call text-back
Front Office
$349/mo
- 300 call minutes / month
- 600 texts / month
- 2 local numbers
- English + Spanish included
- Missed-call text-back
- Verified caller ID
Extra usage: $0.40 per call minute, $0.05 per text. Voice goes live the day you set it up; two-way texting activates after a one-time carrier approval (usually 2–3 weeks).
Want to see what missed calls cost you first? Try the missed-call calculator.
FAQ
Frequently asked questions
Is the AI receptionist giving legal advice?
No. It works like a great front-desk coordinator: it answers questions about your firm, gathers the caller’s details, and books consultations. It never gives legal advice, quotes outcomes, or forms an attorney-client relationship, the same UPL-safe rules as your Embido website assistant.
Can I keep my existing firm number?
Yes. Most firms simply forward their existing line to the new number, nothing changes for your clients. Full number porting is on our roadmap.
Why does texting take 2–3 weeks?
US carriers review every business that sends texts (a one-time registration called 10DLC). Voice is live from day one; we submit your details and texting switches on automatically the day carriers approve it.
Are calls recorded?
Only if you turn recording on. When you do, the receptionist announces “this call may be recorded” at the start of every call, and recordings are stored privately in your account.
What happens when I go over my minutes?
Nothing breaks, your receptionist keeps answering. Extra usage is billed at $0.40 per call minute and $0.05 per text, and the dashboard shows your usage all month so there are no surprises.
Do I need a specific plan?
Phone & Text is an add-on to the Growth or Pro plan. It shares one invoice with your existing subscription, prorated from the day you add it, and you can cancel anytime.
Stop losing clients to voicemail.
Start with Growth, add Phone & Text, and take your first test call in the same sitting.