Your Embido Assistant Can Now Answer the Phone
Introducing Phone & Text: an AI receptionist that answers your firm’s calls 24/7 in English and Spanish, books consultations on the call, and texts back the callers you miss.
By The Embido Team
Law-firm intake is phone-first. A prospective client in a stressful situation rarely fills in a form and waits, they call, and if the call goes to voicemail, many simply dial the next firm on the list.
Starting today, the same Embido assistant that answers on your website can answer your firm's phone.
What it does
- Answers every call, 24/7, after hours, lunch, court days. Callers reach a professional receptionist that knows your firm because it learned your website and documents, not a script.
- Books the consultation on the call, connected to your calendar, it offers real times and confirms the booking before the caller hangs up.
- English and Spanish, included, the receptionist greets bilingually and follows the caller's language through the whole intake conversation.
- Transfers when a person should take over, by your rules: always, only when the caller asks, or during business hours.
- Texts back the callers you miss, a caller who reaches voicemail gets an immediate text so the conversation continues with your firm, not a competitor.
- Every call becomes a structured intake card, caller, callback number, matter type, urgency, and a summary land in your Leads tab automatically.
Honest limits, stated plainly
Voice is live the day you set it up. Two-way texting from your own number requires a one-time carrier registration (10DLC) that usually takes two to three weeks, we collect the details, submit them, and switch texting on automatically the day it clears. And as always: the receptionist gathers information and books consultations. It never gives legal advice.
Pricing
Phone & Text is an add-on to the Growth or Pro plan, billed on the same invoice: Reception ($99/mo, 60 minutes, 100 texts), Intake ($199/mo, 150 minutes, 300 texts), and Front Office ($349/mo, 300 minutes, 600 texts, two numbers, verified caller ID). Extra usage is $0.40 per call minute and $0.05 per text.
Curious what missed calls currently cost your firm? Try the missed-call calculator, or read more on the Phone & Text page.
Frequently asked
- Is the AI receptionist the same assistant as the website widget?
- Yes, that is the point. It answers from the same knowledge your website assistant learned, so callers and website visitors get consistent answers, and every conversation lands in the same dashboard.
- How long does setup take?
- Voice is live in one sitting: claim a number, review the prefilled receptionist settings, and take a browser test call. Two-way texting activates after a one-time carrier approval, which usually takes two to three weeks.
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